At Fresspick, we are committed to delivering your windbell orders across Vietnam in a fast, reliable, and transparent manner. Please review our shipping policy below to understand how your order will be processed and delivered.

1. Shipping Coverage

We currently ship to all provinces and cities within Vietnam.
Please note: We do not ship internationally, and we cannot deliver to P.O. Boxes or military addresses (APO/FPO).

2. Shipping Methods & Delivery Partners

We partner with trusted third-party carriers to ensure secure and timely deliveries:

  • Giao Hàng Nhanh (GHN)

  • Viettel Post

  • Ninja Van

  • J&T Express

You may be automatically assigned the most suitable carrier based on your delivery address and shipping conditions.

3. Shipping Fees

A flat-rate shipping fee of 30,000 VND applies to each order, regardless of location within Vietnam.

4. Order Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive an order confirmation email or phone call once your purchase is successful.

  • Once the order is dispatched, you will receive a tracking number via email.

5. Estimated Delivery Time

Delivery usually takes 3 to 5 days, depending on your location.

⏱ Total time from order to delivery is typically 4–7 days, including processing.

6. Order Tracking & Support

After dispatch, you will receive a tracking number by email, allowing you to monitor your shipment via the website of the designated shipping partner.

If you experience issues with tracking or delivery, please contact our customer support:

📧 Email: [email protected]
📞 Phone: (+84) 913 480 035

7. Delays and Exceptions

While we aim to meet all estimated delivery times, delays may occur due to:

  • Weather disruptions

  • Public holidays

  • Courier service issues

  • Incorrect or incomplete address

We will do our best to notify you if delays are expected. Fresspick is not responsible for delays outside of our control.

8. Failed Deliveries & Re-delivery

If the delivery attempt fails due to customer unavailability or incorrect address, the courier will usually attempt redelivery. If redelivery fails:

  • The package may be returned to us.

  • We will contact you to confirm the address and arrange re-delivery.

  • Re-delivery may incur an additional shipping fee.

9. Changing Your Shipping Address

If you need to update your shipping address after placing an order, please contact us within 24 hours at:

📧 Email: [email protected]

We cannot guarantee address changes after the order has been processed or shipped.

10. Lost or Damaged Packages

If your package is lost, delayed for over 7 days, or arrives damaged, please notify us at [email protected] within 7 days of receiving your tracking info or parcel.
We will work with the courier to resolve the issue promptly and ensure you receive a replacement or refund as appropriate.

11. Policy Agreement

By placing an order on Fresspick, you agree to this Shipping Policy and accept that shipping times and methods are subject to change based on courier capacity and regional conditions.

Thank you for shopping with Fresspick. We are proud to bring beautiful windbell products to your doorstep with care and transparency.