At Fresspick, your satisfaction is our top priority. If you’re not completely happy with your windbell purchase, we offer a clear, customer-friendly return and refund policy. Eligible returns are free of charge, making the process easy and worry-free.

1. Return Period

You may request a return or exchange within 7 days from the date of delivery (based on the courier’s delivery confirmation).

2. Return Eligibility

To qualify for a return or refund, your item must meet the following conditions:

  • The product must be unused, undamaged, and returned in its original packaging with all tags and labels intact.

  • A valid proof of purchase, such as an order invoice or receipt, must be included.

  • The item must be returned within the 7-day window.

  • The item must not fall into the non-returnable category (see section 3).

✅ Free Returns: We cover all return shipping costs for items that meet the eligibility criteria above.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards or vouchers.

  • Items marked as final sale, clearance, or non-refundable on the product page.

4. Return Procedure

To return an item, please follow these steps:

  1. Contact our customer support at [email protected] or (+84) 913 480 035 within 7 days of receiving your order.

  2. Provide your order number and the reason for your return.

  3. You will receive a Return Authorization Email with the return shipping instructions.

  4. Ship the item to the address provided using the free return label (if eligible).

5. Refund Process

  • Once we receive and inspect your returned item, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method.

  • Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item sent).

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange for a free replacement or a full refund, depending on your preference.

7. Exchange Policy

  • Exchanges are subject to product availability.

  • To exchange an item, please follow the return process to return the original product and place a new order for the desired item.

8. Customer Support

If you have any questions about returns, refunds, or product issues, please contact our support team:

📧 Email: [email protected]
📞 Phone: (+84) 913 480 035
🕘 Support Hours: Mon-Fri / 8:00-18:00

Thank you for choosing Fresspick. We are committed to providing high-quality windbell products and excellent customer service.