At Fresspick, we prioritize your satisfaction. If you are not completely happy with your windbell purchase, we offer a straightforward and free refund and returns policy to make the process hassle-free.

1. Conditions for Refund and Returns

  • Items can be returned within 7 days from the date you receive them.

  • Products must be unused, in their original condition, and in the original packaging.

  • Proof of purchase, such as an invoice, is required to process any refund or return.

  • All returns are free of charge.

2. Non-Returnable Items

  • Gift cards and items marked as final sale or clearance are not eligible for refunds or returns.

3. Refund Process

  • Refunds will be processed within 7 days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to a mistake by Fresspick.

4. How to Return an Item

  • Contact our customer support team at [email protected] to request a return.

  • Send the item back to the address provided in your return authorization email.

5. Defective or Damaged Products

  • If you receive a defective or damaged product, please notify us within 7 days so we can arrange a replacement or full refund.

6. Exchange Policy

  • Exchanges depend on product availability.

  • Please return the original item following our return process and place a new order for the desired product.

7. Customer Support

  • For any questions or concerns, contact our customer service team at [email protected] or by phone at (+84) 913 480 035.

Fresspick thanks you for your trust and support. We are committed to providing high-quality windbell products and excellent customer service.