At Fresspick, we are committed to providing a safe and convenient payment experience for all our customers. Please review the Payment Methods and related terms below.
1. Payment Methods
We accept the following payment methods:
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Cash on Delivery (COD)
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Bank Transfer
For bank transfers, payment must be completed before your order is processed and shipped.
2. Currency
All transactions are conducted in Vietnamese Dong (VND).
3. Payment Security
Your payment information is protected using industry-standard security measures.
Fresspick does not store customers’ bank account details on our system.
4. Payment Verification
Bank transfer transactions may require verification before processing.
If there are any delays due to verification, we will notify you via email or phone.
5. Order Confirmation
Once payment is successfully completed, you will receive an order confirmation via SMS or email containing your order details and estimated delivery time.
6. Failed Transactions
If a bank transfer fails, please double-check your account details or contact your bank.
Orders will not be processed until payment is confirmed.
7. Fraud Prevention
Fresspick reserves the right to cancel orders suspected of fraud or suspicious activity.
In such cases, customers will be notified and refunded if payment was already made.
8. Refunds
For details on refunds, please refer to our Refund and Returns Policy.
Refunds will be processed via the original payment method or bank transfer upon request.
9. Payment Issues and Complaints
If you encounter any payment-related issues, please contact our customer service team promptly via [email protected] or (+84) 913 480 035.
10. Updates
Fresspick reserves the right to update these payment terms at any time. Any changes will be posted on this page.
For any questions regarding Payment Methods, please contact us at:
Phone: (+84) 913 480 035
Email: [email protected]
Address: 14 Ng.68 Đ. Xuân Thủy, Dịch Vọng Hậu, Cầu Giấy, Hà Nội, Việt Nam
Thank you for trusting and shopping with Fresspick!